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Ongoing Support

Maintenance & Support

Keep your digital products running at peak performance with proactive monitoring, security patching, performance optimisation and expert support — so you can focus on growing your business, not firefighting.

Maintenance & Support — KPR
0
Uptime guaranteed
0
Critical response SLA
24/7
Monitoring
0+
Apps maintained
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What's Included

Support Services

24/7 Uptime Monitoring

Real-time monitoring across your entire stack — servers, APIs, databases and frontends — with instant alerting for any degradation.

Security Patching & Updates

Dependency updates, vulnerability patching and security hardening — proactively applied before they become threats.

Performance Optimisation

Ongoing database query tuning, caching improvements, CDN configuration and load time optimisation — continuous improvement.

Backups & Disaster Recovery

Automated daily backups, tested restore procedures and disaster recovery plans so you're never more than hours from full recovery.

Dedicated Support Team

Named engineers who know your codebase — not anonymous Level 1 tickets. Real experts, fast resolutions, clear communication.

Monthly Reporting

Monthly performance, uptime and incident reports plus a roadmap of proactive improvements planned for the coming month.

Pricing

Support Plans

Basic
$499/month

For small websites and apps that need peace of mind.

24/7 uptime monitoring
Monthly security updates
Daily backups
4hr response SLA
5 hrs support/month
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Enterprise
Custom

For enterprises requiring SLA guarantees and dedicated resources.

Everything in Professional
15min critical SLA
Dedicated team
Compliance reporting
Unlimited support hours
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Peace of Mind

Your App, Always Running

Let us handle the technical operations while you focus on growing your business. Get a free maintenance audit today.

Maintenance & Support — KPR
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